We want you to love your DaysMadeBrighter purchase.
Please review our policy below.
Custom and Personalized Items
Because most of our products are made to order with your custom text or design, we are unable to accept returns or exchanges on personalized items unless the item arrives damaged or defective, or the error was made on our part.
Damaged or Defective Items
If your item arrives damaged or with a production error, contact us within seven days of delivery with a photo of the item. We will offer a replacement or refund at no additional cost.
Non-Personalized Items
Non-personalized items may be returned within fourteen days of delivery for a refund, provided the item is unused and in its original condition. Return shipping costs are the responsibility of the customer.
Order Cancellations
Because most orders begin production shortly after purchase, cancellation requests must be made within twenty-four hours of placing your order. We cannot guarantee cancellation after production has started.
How to Request a Refund or Replacement
Contact us at customer_support@jmlbenterprises.com with your order number and details.
Last updated: September 2026